Effective Date: May 1, 2025
At Hygiene City, we prioritize your satisfaction. If you’re not entirely pleased with your purchase, we’re here to assist.
Returns:
- Requests for returns must be made within 7 days of delivery.
- Products should be unused, unopened, and in their original packaging.
- Due to health and safety regulations, certain hygiene products may not be eligible for return unless defective or damaged upon arrival.
Refunds:
- Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
How to Initiate a Return:
- Contact our customer service at thehygienecity@gmail.com with your order details and reason for return.